Refund policy

Return & Refund Policy

Last Updated: August 5, 2026

At Zenvar, customer satisfaction is important to us. If you receive a faulty or non-working product, we're here to help.

14-Day Return & Refund Eligibility

You may request a return, replacement, or refund within 14 days of receiving your order if:

  • You received a faulty or defective product.

  • The product is not working as intended upon arrival.

  • You received the wrong item.

Conditions for Returns

To qualify for a return or refund:

  • The request must be made within 14 days of delivery.

  • The product must be returned with all original accessories, packaging, manuals, and any complimentary items received with the order.

  • Proof of purchase (order number or receipt) must be provided.

  • Our team may ask for photos or a short video showing the issue before approving the return.

Non-Returnable Items

Returns or refunds will not be accepted if:

  • The product has been damaged due to misuse, accidental damage, neglect, or unauthorized repairs.

  • The product shows signs of improper handling or modification.

  • The return request is made after the 14-day return period.

Return Process

  1. Contact our support team with your order number and details of the issue.

  2. If requested, provide photos or a video demonstrating the fault.

  3. Once your request is approved, we'll provide return instructions.

  4. After receiving and inspecting the returned product, we will process your replacement or refund.

Refunds

  • Approved refunds will be processed using the original payment method whenever possible.

  • If the order was paid via Cash on Delivery (COD), the refund will be issued through a mutually agreed payment method.

  • Refunds are typically processed within 5–10 business days after the returned product passes inspection.

Replacement

If the product is confirmed to be faulty or defective, you may choose to receive a replacement instead of a refund, subject to stock availability.

Contact Us

For any return or refund requests, please contact us:

Email: care.zenvar@gmail.com

Phone: +92 324 5820703